MASC AUTO GROUP

Privacy Policy

Two MASC technicians working on a vehicle component in the workshop

Last updated 13/11/2026

This policy explains how MASC Auto Group (Mechanical & Automotive Service Centres, "MASC", "we", "us") handles personal information. Our workshop is at 5 Fairford Street, Bassendean WA 6054.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

  • Enquiries, quotes and bookings: your name, email address, phone number, your vehicle's make, model, year and registration, the service you need, whether you need a courtesy vehicle, how you heard about us, and anything you tell us in your message.
  • When you deal with us by phone, email or in person: the details you give us and the details we need to look after your vehicle and your booking.
  • Website visitors: information about how you use our website, such as pages viewed, device and browser type, approximate location and how you found the site, through cookies and analytics (see section 5).

We do not ask for sensitive information, such as health information. Please do not include it in a message to us.

2. How we collect it

Through the forms on our website, by phone, by email, in person at the workshop, and through our Google Business Profile and social media pages if you contact us there. Usually we collect information directly from you. If someone else books a vehicle in for you (for example your employer for a fleet vehicle), we may receive your details from them.

3. Why we use it

To answer your enquiry, quote and book your service, carry out the work on your vehicle, contact you about your vehicle, invoice you, keep our business records, improve our website and services, and meet our legal obligations.

If you do not give us the information we ask for, we may not be able to quote, book or carry out the work.

We do not sell personal information.

4. Who we share it with

We share information only as needed to run the business and do the work you have asked for, with:

  • Webflow, which hosts our website and stores website form submissions;
  • Google, for website analytics (Google Analytics, through Google Tag Manager) and spam protection on our forms (Google reCAPTCHA);
  • the providers of the email and business software we use to run the workshop;
  • Enkindle Group, our marketing agency, which manages our website and analytics;
  • suppliers or specialist repairers, where they are needed for your job;
  • our professional advisers and insurers, or where the law requires or allows it.

Overseas. Some of these providers store or process information outside Australia, mainly in the United States (for example Webflow and Google). We take reasonable steps to make sure they protect your information.

5. Cookies and analytics

Our website uses cookies and similar technology:

  • Google Analytics shows us how people use the site, for example which pages are visited and which buttons are clicked, such as phone and email links and form submissions. It sets cookies and sends data to Google. You can opt out with the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser.
  • Google reCAPTCHA protects our forms from spam. It collects device and usage information that Google uses to tell people from bots. Google's Privacy Policy and Terms of Service apply.

We do not use advertising pixels on this website. If that changes, we will update this policy first.

6. Marketing messages

We only send marketing emails or SMS messages with your consent. Every marketing message tells you who it is from and gives you an easy way to unsubscribe, and we action unsubscribe requests within 5 working days. You can also ask us to stop at any time by contacting us (section 10). Messages about your booking or the work on your vehicle are not marketing.

7. Automated decisions

We do not use computer programs to make decisions about you that significantly affect your rights or interests.

8. Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we limit access to the people and providers who need it. We keep records for as long as we need them for the purposes above and as the law requires, then delete or de-identify them.

9. Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us (section 10). We may need to confirm your identity first. We aim to respond within 30 days.

10. Questions and complaints

Email service@mascservice.com.au, call (08) 9377 1444, or write to us at 5 Fairford Street, Bassendean WA 6054.

If you have a privacy complaint, please tell us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Changes

We may update this policy. The current version is always on this page, with the date it was last updated.